BM Auto Orchards – Privacy Policy

Last Updated: December 2025

At BM Auto Orchards, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).

By using our website or contacting us for automotive services, vehicle sales, or quotations, you agree to the terms below.

1. Information We Collect

1.1 Personal Information You Provide

When you contact us, request a quote, or make a purchase, we may collect:

  • Full name

  • Email address

  • Phone number

  • Physical address (for service or delivery)

  • Vehicle information, service history, or purchase details

  • Billing or payment information

1.2 Information Collected Automatically

When you visit our website, we may collect:

  • IP address, browser and device type

  • Pages visited and time spent on the site

  • Cookies and tracking data

2. How We Use Your Information

We process your Personal Information to:

  • Respond to enquiries and service requests

  • Provide quotes, services, or vehicle sales

  • Communicate updates about your order or service

  • Improve our website and customer experience

  • Maintain records for operational and legal purposes

  • Send marketing communications only if you have opted in

3. Cookies

Cookies help us:

  • Enhance website functionality

  • Analyse website traffic and usage

  • Remember user preferences

You can disable cookies in your browser, though some features may not work properly.

4. Sharing of Personal Information

We do not sell your Personal Information. We may share your information with:

  • Staff and service providers involved in vehicle sales, service, or delivery

  • IT and website support providers

  • Regulatory authorities when required by law

All third parties are bound to keep your information confidential.

5. Data Security & Retention

We implement reasonable technical and organisational measures to protect your information from:

  • Unauthorised access or disclosure

  • Loss, misuse, or alteration

We retain your Personal Information only as long as necessary for operational, legal, or accounting purposes.

6. Your Rights under POPIA

You have the right to:

  • Access your Personal Information

  • Request corrections or updates

  • Request deletion where legally permitted

  • Opt out of marketing communications

  • Withdraw consent at any time

  • Lodge a complaint regarding data handling

7. Updates to This Policy

We may update this Privacy Policy periodically. The most recent version will always be posted on our website.

8. Contact Us

For questions or POPIA-related requests:

BM Auto Orchards
Website: https://bmautoorchards.co.za
Email: [Insert Contact Email]
Phone: [Insert Phone]